Contact Centre Team Member (Full Time)

The UK’s leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK.All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique.

We’re on the search for a Contact Centre Advisor to join us at our Hemel support centre and share our passion to make one of the UK’s most-loved hospitality brands the best it can possibly be. Perhaps this’ll be your niche too? We’d love to find out.

What are we looking for?

We are looking for team who can demonstrate great listening skills, have a problem solving attitude and will help our guests to buy the holiday that's perfect for them.

What will I be doing?

Your goal is to create rewarding relationships with our guests by providing an individual, tailor made experience, ensuring you meet the Warner standard and our guests' expectations.

Providing informative and accurate advice and guidance for guests looking to book or discuss their future holiday at one of our hotels or villages, allowing them to talk in confidence with you.

Essential

Previous experience within a similar position is desirable but not essential

The role is hybrid with a minimum of 60% of hours in the office. 

Equipment will be provided. 

We are recruiting for full time hours on the basis of 37.5 hours per week - Monday to Friday

What we offer?

• Competitive salary
• Uncapped Commission
• 25 days holiday
• Great deals on Warner breaks for you, your friends and family
• Discounted food and drinks at our on-site restaurant
• Pension Scheme
• Other discounts on variety of shopping experiences, high street brands and access to a VIP box at the O2.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [email protected]

Please note unsolicited CV’s from agencies will not be considered